Thank you for shopping with SPACEJUMP! Currently, we only service and ship to customers based in Australia and New Zealand. Sign up to our enewsletter to be notified when we expand our store to other countries.

ORDER CONFIRMATION

Once you place an order on our website, you will be emailed an order confirmation. Please be sure to check your junk mailbox.

Dispatch

All SPACEJUMP items are created on an ‘on-demand’ basis. Items are made in Melbourne, Australia and may take up to 14 days to be dispatched.

CHANGES

We can't guarantee we’ll be able to change your order before it ships out. However, if you email your order number and details of your request to hello@spacejump.gg with URGENT in the subject line, we'll do our best to amend it in time.

CANCELATIONS

All sales are final and cancellations cannot be made once payment has been processed.

Shipping

SPACEJUMP ships orders anywhere within Australia and New Zealand!

TIMEFRAME

Orders are sent via Standard Australia Post eParcel and are typically delivered within 8-14 business days.

FEES

Shipping fees are automatically calculated at checkout. Standard fees are $14.50 for one item. If you are purchasing more than one item, fees may increase depending on the weight of your order.

TRACKING

Once your order has been shipped, we’ll email you with a link to view your tracking information. You can also access your tracking information by clicking 'View your order' on your order confirmation email.

If you can’t find your tracking details or order confirmation email, please check your spam folder. If it’s still nowhere to be seen, you can email us with your order number and/or the delivery address so we can track down that information for you.

It's best to get in touch with your local postal service if you have any questions about tracking your order, as they're handling the final delivery

MAIL THEFT

If you suspect your order has been stolen once it's been marked as delivered, you will need to lodge an inquiry with either your local postal service. They may or may not reimburse you for your package cost.

Unfortunately, we're unable to reimburse you for your order, as the local postal service and customer are responsible for the final delivery once a parcel reaches the destination country. We advise you to please consider having your order delivered to your local post office or a collection point to avoid mail theft in future.

Sizes

All of our size charts are in centimetres. The best way to find the perfect fit is to get the measurements of some clothes you already own and love the fit of, then compare this with our size charts to find the closest match.

TEES
Length: Lay your favourite shirt flat on the ground, and measure from the highest shoulder point (not including the neck ribbing) to the bottom of the shirt.
½ Chest: Keep that shirt flat on the ground, and measure across it from armpit to armpit.

HOODIES
Chest: Lay your coolest hoodie flat on the ground, and measure across it from armpit to armpit.
Centre Back: Measure from the centre back from the seam that meets the hood down to the bottom of the hoodie.

Click here to visit our size guide.

Washing & Care

We recommend the following the below instructions for all our items:

  • Cold gentle machine wash

  • Wash with like colours

  • Wash inside out

  • Cool tumble dry or air dry

  • Cool iron on reverse side

Keep in mind, these instructions can vary depending on factors like fabric and print type. To avoid damage or shrinking, it's always best to refer to the specialised care tag inside each garment. Click here for a guide to the symbols on your care tag.

REFUNDS/Exchanges

All sales are final and we do not offer refunds or exchanges for change of mind on any items.

  • Refunds or exchanges are available for items that are damaged or defective upon arrival.

  • Refund or exchange requests must be made within 14 days of receiving your order.

  • Items must be unworn, unwashed, and in their original condition.

  • A valid receipt or order confirmation is required to process any refund or exchange.

  • To initiate a refund or exchange for a damaged or defective item, please contact us at hello@spacejump.gg with your order details and an attached photo of the issue.

  • Refunds will be processed back to your original payment method.

Missing, Wrong & Faulty Items

If there’s a problem with any items in your order, please contact our support team via hello@spacejump.gg with your order number and pictures of the incorrect item or fault.

If an item is missing, incorrect, or unusable due to a fault, we'll send you a replacement or provide a refund. If an item has a cosmetic fault that doesn't impact its wearability or usability, we'll provide you with a partial store credit.

We allow a 14 day window from when your order was delivered for you to contact us with your order number and pictures of the problem.

SPACEJUMP reserves all rights to qualify what constitutes defective products.

Discount Codes & Store Credits

Unless otherwise stated, discount codes and store credit codes cannot be stacked or combined.

Contact

If we haven't answered your question, please email our support team at hello@spacejump.gg - we’ll get back to you within 7 business days.