EVENT ACCESSIBILITY
SPACEJUMP is dedicated to creating the best possible experience for all attendees at our events. The information on this page is provided for customers with accessibility requirements.
Accessing Tickets
For those with accessibility needs, you can contact the SPACEJUMP team through the information below:
+61 432 403 638
Office hours: Monday to Friday, 9am-5pm
If you are Deaf or Hard of Hearing or have communication access requirements and need assistance, SPACEJUMP encourages customers to contact us through the National Relay Service on 133 677 then dial 08 8100 2089 or via relayservice.com.au. Please request an accessible call to 'SPACEJUMP on +61 432 43 638' when prompted.
The SPACEJUMP team will assist with access enquiries and ticket bookings. This service exists to assist anyone with an access requirement to make the most of SPACEJUMP events. SPACEJUMP can assist with:
ticketing information
ticket booking
providing venue-specific accessibility information
securing complimentary companion card tickets to attend a performance.
notifying SPACEJUMP event venues of any access requirements
Notifying SPACEJUMP of any access requirements
Should you need to advise the venue of any access requirements for the event you wish to attend, during the online checkout process, please describe the accessibility accommodations needed to meet your requirements. For example, “I use a power wheelchair and require a wheelchair space”.
Note: Please view the event page for details on Venue Accessibility.
Alternatively, you can contact SPACEJUMP directly.
If you require assistance at the performance venue, we recommend arriving at least 15 minutes prior to your event start time and notifying Front of House staff who will be happy to help.
Companion Card Holders
Companion Cardholders are eligible to receive a second, complimentary ticket to the same session for a carer or companion (subject to availability) upon purchase of their own ticket.
For more information regarding the Companion Card program please visit wacompanioncard.org.au.
How to book a Companion Card with SPACEJUMP:
To book a Companion Card ticket, please email a photo of your companion card OR your companion card number and expiry date to hello@spacejump.gg or call +614 32 403 638 (Monday to Friday, 9am-5pm).
Once verified, we will email you a complimentary ticket.
Please note: The bearer must be able to present the Companion Card on the night to Front of House staff if requested.
Accessible Events
SPACEJUMP aims to create events that can be accessed and enjoyed by audiences of all abilities. Please see a SPACEJUMP event page for information of what accessible features are available at a particular event. Some of these could include:
Wheelchair Access
Venues accessible for a person using a wheelchair.
Accessible Parking
Venue with a designated ACROD space.
Audio Description
This service enhances the live event experience for people who are blind or have low vision. An audio describer uses a small transmitter to describe what is happening in an event. People using this service use a personal listening device provided pre-show, enabling them to experience the event from anywhere in the space.
Auslan Interpretation
Auslan is the majority sign language used by the Deaf and Hard of Hearing community in Australia. In these sessions, an interpreter stands side of stage, live translating dialogue into Auslan.
Relaxed Performance
Open to everyone, but adapted to create a more welcoming environment for anyone that may benefit (this may include people with anxiety, sensory sensitivities, or autism). Relaxed Performances often have slight modifications to light and sound, an open door policy, and a quiet area available.
Tactile Tours
Occurring before the performance, tactile tours allow patrons who are blind or experience low vision to experience the performance via touch.
E.g., patrons may be given access to costumes, props, and stage set in order to capture the atmosphere of the work.
ESL Suitable
Events suitable for the culturally linguistically diverse. Audiences can understand and engage with the event without a comprehensive understanding of the English language.
High Audio Content
An event that relies primarily on audio content (e.g. stand-up comedy or music). Such performances may be more enjoyable for patrons who are blind or have low vision.
High Visual Content
An event that relies primarily on visual content (e.g. circus and dance). Such performances may be more enjoyable for patrons who are deaf or are hard of hearing.
Open Captioning
Subtitles with additional sound descriptives.
Hearing Loop
A sound system accessible to patrons with hearing aids that transmits enhanced audio directly to the patron's hearing aid via a wireless signal. (sometimes called an audio induction loop).
Feedback to SPACEJUMP
SPACEJUMP is at all times dedicated to improving the experience of all patrons to SPACEJUMP events and we appreciate feedback that helps us in these aims.
If you have any suggestions or if you would like any information in another format, please don’t hesitate to contact us hello@spacejump.gg
Useful Links
For more information about ACROD parking within the City of Perth, please visit http://www.cityofperthparking.com.au/disability-parking
Find suitable facilities for people who cannot use standard accessible toilets, please visit https://changingplaces.org.au/find-a-toilet/find-changing-places-toilet/